Shipping and Returns Policy

Shipping and Returns Policy

  • Australian orders

    • ORDERS FROM $200 AUD: Free Australian Post Express Shipping
    • ORDERS UNDER $200 AUD: The appropriate standard/express shipping fee will be auto calculated based on your location at checkout
    • Orders before 3:00 pm (AEST) will be dispatched on the same Business Day. 
    • Any orders placed after 3:00 pm (AEST) will be sent out the following business day.  
    • Any orders placed after 3:00 pm (AEST) on Friday will be delivered to a local LPO for dispatch before 12:00 pm (AEST) on Saturday. 

    Graces Lashes and Cosmetic Tattooing only ship to addresses within Australia. Once our business has been updated to ship internationally, this page will be updated with the relevant details.


    We dispatch orders using Australia Post shipping services. To see the estimated shipping times for states within Australia please refer to https://auspost.com.au/service-updates/domestic-delivery-times. 


    Once your order has been dispatched you will receive a tracking number supplied through your shipment notification email and/or text. You can view the status of your delivery here: https://auspost.com.au/mypost/track/


    GRACES LASHES & COSMETIC TATTOOING is not held responsible for delivery delays, and questions regarding delivery delays should be directed towards to shipping provider.

  • Returns

    Our policy lasts 30 days. Once the 30 days since your product purchase has lapsed, unfortunately we won’t be able to offer you a refund or replacement.


    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


    We also will not accept the returns of gift cards for the use of purchase on Graces Lashes and Cosmetic Tattooing.


    To complete your return, we require a receipt, order number or proof of purchase.


    There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

  • Replacements (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email info@graceslashes.com.au and send your item to 30 Grosvenor Street, Casey 2913.

  • Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Graces Lashes and Cosmetic Tattooing is not held responsible for the processing time for full/partial refunds that may be issued.

  • Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.


    Next contact your bank. There is often some processing time before a refund is posted.


    If you’ve done all of this and you still have not received your refund yet, please contact us at info@graceslashes.com.au

  • Shipping

    To return your product, you should mail your product to 30 Grosvenor St, Casey ACT 2913.


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund as well as a replacement, the cost of return shipping be deducted from your refund.


    Depending on where you live, the time it may take for your replacements product to reach you may vary.


    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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